At crownjili, we believe that gaming should always be fun, not stressful. This page outlines the tools, guidelines, and support resources available to every Filipino player who wants to keep their gaming experience healthy and enjoyable.
Applies to all registered players in the Philippines · Updated June 2025
We give every player practical controls so you can enjoy the games on your own terms — no pressure, no guesswork.
Set a daily, weekly, or monthly cap on how much you deposit. Once your limit is reached, the platform will not accept further deposits until the period resets. You can lower your limit at any time, and increases take effect only after a 24-hour cooling period to give you time to reconsider.
Choose how long you want each gaming session to last and we will send you a reminder when that time is up. Taking regular breaks helps you stay refreshed and keeps gaming in its proper place as entertainment. You can set reminders from as short as 30 minutes up to several hours.
If you feel you need a short break from gaming, you can activate a cool-off period of 1, 7, 14, or 30 days. During this time your account will be temporarily suspended from gameplay. This is a quick, reversible option designed for players who want a brief pause without permanently closing their account.
For players who need a longer break, self-exclusion lets you block access to your account for a minimum of six months or permanently. During self-exclusion, you will not receive any promotional communications from us. To request self-exclusion, contact our support team and we will process it promptly and confidentially.
Your full transaction and gaming history is available in your account dashboard at any time. Reviewing your history regularly is one of the most effective ways to stay aware of your spending and playing patterns. Transparency is a core part of how crownjili supports responsible play for every Filipino player.
Our support team is available around the clock to assist with any responsible gaming request, whether that is adjusting your limits, activating a cool-off, or discussing self-exclusion options. You can reach us via the contact details in the footer of this page. All responsible gaming requests are handled with full confidentiality and without judgement.
Gaming is meant to be a source of entertainment, not a source of stress or financial hardship. It is important to recognise when gaming habits may be becoming a problem so that you can take action early. The following signs may indicate that gaming is no longer just for fun and that it may be time to seek support or use one of the tools available on this platform.
If any of these signs feel familiar, please do not hesitate to reach out to our support team or to one of the professional organisations listed below. Recognising the issue is the first and most important step, and help is always available.
If you or someone you know is struggling with problem gambling, the following organisations provide free, confidential support to Filipinos nationwide. crownjili encourages all players to reach out if they feel they need guidance beyond what our in-platform tools can offer.
The NCMH Crisis Hotline operates 24 hours a day, 7 days a week, and provides free mental health support including counselling for gambling-related concerns. Hotline: 1553 (toll-free from any Philippine network).
The Philippine Amusement and Gaming Corporation maintains a responsible gaming programme that includes player protection resources and referral services for Filipinos who need professional support with gambling-related issues.
Gamblers Anonymous offers peer support group meetings for individuals affected by problem gambling. Meetings are held regularly in Metro Manila and other major cities, and the programme follows a proven 12-step recovery framework.
You can contact the crownjili support team at any time using the email address shown in the footer of this page. Our team is trained to handle responsible gaming requests with care, speed, and complete confidentiality.
Gaming at crownjili should always feel good. If you have questions about your account limits or need to take a break, our team is ready to help — no questions asked.