This Privacy Policy explains exactly what personal information crownjili collects, why we collect it, how we use it, and the rights you hold as a player in the Philippines. We are committed to handling your data with transparency and care.
Last updated: June 2025 · Applies to all registered players in the Philippines
When you register and use the crownjili platform, we collect certain personal information that is necessary to operate your account and deliver a safe, compliant gaming experience in the Philippines. The categories of data we collect include your full name, date of birth, email address, mobile number, and the payment details associated with your chosen local payment method such as GCash or Maya. We also collect technical data generated during your use of the platform, including your device type, IP address, browser information, and session activity logs. This technical data helps us detect unusual account behaviour, prevent fraud, and maintain the security of the platform for all players. We do not collect any data beyond what is reasonably necessary for these purposes, and we do not sell your personal information to any third party under any circumstances.
Name, date of birth, email, and mobile number collected at registration to verify your identity and age.
Local payment method details used solely to process deposits and withdrawals on your behalf.
IP address, device type,and browser session logs used to detect fraud and keep your account secure.
Game history and transaction records retained to support responsible gaming tools and dispute resolution.
The personal information we hold is used exclusively to operate, maintain, and improve the crownjili platform for players across the Philippines. Your account details are used to verify your identity, process your deposits and withdrawals, and communicate important account updates such as security alerts or changes to our terms. Payment information is processed through secure, encrypted channels and is never stored in plain text on our servers. Session and device data is analysed by our security systems to identify suspicious login attempts, protect against unauthorised access, and ensure that only you can access your account. We may also use aggregated, anonymised data to understand how players interact with the platform so we can improve game selection, page performance, and the overall mobile experience. We will never use your personal data for purposes beyond those described in this policy without first obtaining your explicit consent.
crownjili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection law and to implement appropriate security measures. We may also disclose your information to regulatory or law enforcement authorities if required to do so by law, court order, or to protect the rights and safety of our players and staff. In all cases, we share the minimum amount of data necessary and do not permit third parties to use your information for their own independent purposes.
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, loss, or disclosure at all times. All data transmitted between your device and the crownjili platform is encrypted using TLS protocols, and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such access is logged and audited regularly. We conduct periodic security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify affected players and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012. We encourage you to also take steps to protect your own account by using a strong, unique password and enabling any available two-factor authentication options.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine law and our regulatory obligations. Transaction records and gaming history are typically retained for a minimum of five years to comply with anti-money laundering regulations and to support any dispute resolution processes that may arise. If you request the closure of your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity. You may contact our support team at any time to enquire about the specific retention period applicable to your data. Once the applicable retention period has expired, your data will be securely deleted or irreversibly anonymised so that it can no longer be linked back to you.
As a player based in the Philippines, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request the deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of processing, to withdraw any consent you have previously given, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page, and we will respond to your request within the timeframe required by applicable law. We are committed to making this process as straightforward as possible and will never penalise you for exercising your data protection rights.
If you have any concerns about how your data is handled, visit our FAQ page for quick answers or log in to manage your account settings directly.